Shipping Policy
This shipping policy explains how orders are prepared, dispatched, and delivered after a purchase is completed through this website. The shipping services, applicable charges, available destinations, and delivery options presented during checkout are the information that applies to the specific order. Because available services can vary depending on the destination, package characteristics, and other factors, customers should always review the shipping choices displayed during checkout before confirming a purchase.
Orders with a merchandise subtotal of 20 US dollars or more qualify for free shipping within the United States. For orders with a merchandise subtotal below 20 US dollars, a flat shipping charge of 5.95 US dollars applies. The free-shipping threshold is calculated using the merchandise total before applicable taxes. Any shipping charge that applies to the order will be displayed during checkout before payment is submitted, allowing customers to review the complete amount before placing the order.
For deliveries within the United States, standard transit is generally estimated at 3 to 7 business days after the parcel has been accepted by the carrier. This timeframe is provided as a general estimate and should not be interpreted as a guaranteed delivery date. Actual delivery may take longer depending on carrier conditions, weather, local disruptions, transportation delays, or other circumstances that can occur after the package leaves the store.
The delivery services available to you are determined during checkout based on the shipping address and the characteristics of the order. Certain services may not be offered to particular countries, remote areas, postal codes, or package sizes. If a shipping method does not appear during checkout, that option is not currently available for the entered address or order. Customers should not complete a purchase expecting a shipping service that was not presented as an available choice.
The cost associated with the selected shipping service is included in the order total before payment is completed. If taxes apply, the checkout page will also display the applicable tax amount before you confirm the purchase. Customers should carefully review the shipping method, destination, taxes, and total cost before submitting the order. Once an order has been placed, the store will attempt to use the shipping service selected during checkout.
Any delivery timeframe displayed beside a shipping option should generally be treated as an estimate provided by the carrier or shipping system. Unless checkout specifically states that a particular service provides a guaranteed delivery date, the estimated timeframe is not a promise of a specific arrival day. Events such as severe weather, customs processing, carrier interruptions, local transportation issues, or unexpected operational delays can extend the delivery period.
After payment has been successfully completed, orders containing available products are prepared for fulfillment as soon as reasonably possible. Paid orders are generally processed according to when they can be prepared and packed. Products that are in stock can normally move into fulfillment without unnecessary delay. A shipping confirmation email is sent within 2 business days after payment. If you have not received a shipping confirmation after that period, contact owalalife@gmail.com so the order status can be reviewed.
When tracking information is supplied by the carrier, the shipping confirmation may include a tracking reference or a way to follow the shipment. Tracking information does not always become active immediately after the parcel is handed over. There may be a short period before the carrier records the first scan. A temporary absence of tracking updates does not by itself mean that a shipment has been lost.
Customers should provide a complete and accurate delivery address when placing an order. Include the recipient’s name and any necessary apartment, suite, unit, building, or other identifying information required by the carrier. The store cannot guarantee delivery to an address that the selected carrier does not service. If the address is incomplete or cannot be served, fulfillment may be delayed while additional information is requested.
The store does not accept orders intended for delivery through freight forwarders or similar package forwarding services. If an order is identified as being directed to a freight forwarding address, the store may cancel the affected order and return the amount paid according to the applicable refund process. This restriction helps prevent delivery problems, unresolved customs issues, and situations where the final destination cannot be properly supported by the available shipping service.
If a package is returned because the address supplied by the customer was incorrect, incomplete, or unsuitable, or because no one was available to receive the parcel when delivery required a recipient, customers should contact owalalife@gmail.com. The store will review the circumstances and explain whether the package can be shipped again. A new shipping charge may apply when the original delivery attempt failed for a reason outside the store’s packing, labeling, or fulfillment process.
Once a parcel has been accepted by the carrier, transportation is subject to the carrier’s handling procedures and applicable tracking information. Customers should contact the store promptly if tracking appears to stop for an unusually long period or if the parcel arrives visibly damaged. When reporting damage, retain the original packaging and shipping materials until the store has had an opportunity to review the situation. Photographs of the package and product may be requested to help determine what occurred during transportation.
In some circumstances, an order may contain products that are ready to ship while another product requires additional preparation or becomes temporarily unavailable. When appropriate, the store may divide the order and send available products separately so that the ready items do not need to wait unnecessarily. If the store chooses to split one order for its own fulfillment reasons, the customer will not be required to pay the shipping charge twice solely because the store created multiple shipments.
If the customer independently selects or requests separate shipments where such an option is available, each shipment is handled according to the shipping service and charges selected for that shipment. The shipping conditions shown during checkout apply to each separately arranged delivery.
International shipping may be available for certain destinations when the appropriate option appears during checkout. International shipments can be subject to customs inspection, import procedures, duties, taxes, or other charges imposed by the destination country. Unless checkout expressly states that the order is shipped on a delivered-duty-paid basis, any customs duty, import tax, or similar charge assessed by the destination authority is generally the customer’s responsibility.
The store does not control customs decisions, import assessments, or the processing times imposed by authorities in the destination country. Customers receiving international shipments should therefore be prepared for the possibility of additional requirements or charges before delivery. The availability of an international shipping option at checkout does not guarantee that customs clearance will occur within a particular timeframe.
For the most accurate shipping information, customers should rely on the destination, service options, charges, and estimated delivery information presented during checkout for the specific order. Shipping conditions can vary depending on the products purchased and the delivery address, so the checkout page provides the final shipping information applicable before payment is confirmed.